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Return Policy
We accept returns / exchanges on defective merchandise only. No refunds. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:
• Defective items must be reported to us within (2) days of the date of receipt and returned no later than (7) days of the date of receipt.
• All return should be accompanied by an RMA number. Please, before returning a purchase you must contact us by email or to receive a return authorization number (RMA) and shipping instructions (display RMA on the package - without RMA we do not accept any unauthorized package).
• No refunds or exchanges are given on closeout items.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
• We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
• Return items must be sent back within 20 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
• We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section.
We reserve the right to correct any errors found in our website price list, catalog or invoice.
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